Open source vs UX

Open source vs UX

This is a follow-up to a comment I wrote a few months ago that caused some heated reactions and, now that I look, seems to have reduced my activity on this site. In the months since, I've spent some time thinking about why my comment rubbed people the wrong way, and coming up with a less threatening phrasing. I know, terrible social timing. But I think it's an important conversation to have. So here it is, a do-over:

I'm very happy to receive the work people put in to reduce the number of seams in my experience. But if a website lays out wrong with text overlapping with text, and then fixes itself after I resize a little and rejigger the fonts, I try to put that out of my mind. I want to focus on the important stuff. Is this website or app giving me useful information, is it respectful of my attention, is it relaxed around me (not squirming, squirming to get its tentacles deeper into me). A seamless experience can't compensate for failings in these areas, and it is all too common for seamless experiences to hide all manner of deeper malfeasance. When we push for more seamless experiences we're also encouraging the organisms we interact with to grow more tentacles (hiring! HR!), make them more muscular (growth team!), use them more ceaselessly in search of advantage (an ad protruding slickly from the bottom of the pane! Marketing materials persuading people to not organize!)

Let's cut the mild grasshopper some slack; hopefully then it won't turn into a locust.

Open source should absolutely try to improve its UX. I don't want to encourage complacency. But any comparison purporting to judge the "best" apps is useless if it's not holistic. Accountability and trustworthiness (admittedly not perfectly correlated with open source! but correlated!) too belong on the credit column, and with far greater weight.

Discussion 17 comments · 5 points · akkartik · 2023-11-17
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