Stripe Increases Pricing

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Stripe Increases Pricing

Today, we received a message from Stripe (can't include the message here as it is over 2000 characters) which says they will no longer be returning Stripe fees for refunded payments, they will be adding a new charge for accepting international charges, and they will be charging for their fraud protection tool called Radar.

Why this is frustrating: - Stripe now profits off fraudulent payments. At $15 per dispute (plus the 2.9% + 30¢ per charge), this is a massive amount of money. If a payment processor has a financial incentive to accept fraudulent payments, then the incentives are misaligned -- Stripe is now at odds with their own customers.

- It always feels like (or is) a bait and switch when companies don't indicate that a feature will cost additional money in the future. We became reliant on Radar as early adopters (re: beta testers) and then instead of getting grandfathered-in, they jack up the price. This happens time and time again and it's shocking to me that companies are willing to treat their customers like this. Had we known this would become a large expense, we would have gone with someone else for fraud protection. Radar is objectively a sub-par tool. Unfortunately, migrating away will be painful.

Discussion 0 comments · 6 points · dkobran · 2020-03-05
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