Ask HN: Facebook ad account restricted 3 times within a week, no ads running

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Ask HN: Facebook ad account restricted 3 times within a week, no ads running

My startups Facebook ad account has been disabled/restricted three times within the last week. We're a SaaS solution for taxi companies wanting to get their fleet on mobile booking apps.

In the last week, our Facebook ad account has been suspended three times. Each time it takes a support rep 24-36 hours to respond (while none of our ads are running), after which our account gets reinstated immediately, only to be restricted again within a few hours.

Each time it's restricted before we've even had a chance to enable ads again.

We've tried their Business support chat, who are unable to do anything as "the system won't let me file another appeal while one is pending". They can't see any information about why the account was restricted, or anything internal regarding the appeal.

I'm convinced we've fallen victim to some faceless AI that will just keep deactivating our account. The majority of our leads come from Facebook ads, as we use this account to promote our services to taxi companies along with our mobile apps to customers in each region we support.

If anyone has advice/contacts for someone on the Facebook Business team who can actually help please drop me a message at ben [at] withgoto [dot] com

Discussion 0 comments · 2 points · 0x62 · 2019-09-30
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